Who we are
SOLVO designs and builds custom software: websites and online shops, Google SEO, mobile apps, CRM systems and management dashboards, SaaS platforms and custom software.
These are our details:
- Owner: Eric Herreros
- Trading name: SOLVO
- Tax ID (NIF): [PENDIENTE: NIF]
- Address: Calle Pisa, 17, 07011 Palma
- Email: hola@solvosoftwares.com
- Phone: +34 676 88 15 74
Who these terms apply to
They apply to all the projects and services you contract with us, whether you are a business, self-employed or a private individual.
Each project also has a written proposal setting out its scope, price and timeline. If the proposal says something different from these terms, the proposal prevails, unless it reduces rights that the law grants you.
When we say “consumer”, we mean a private individual contracting for purposes outside their trade, business or profession. Consumers have some additional rights, which we explain in each section.
Our contracts are concluded in Spanish: the Spanish version of the proposal and of these terms is the one that applies, and this English translation is for information only. We email you a copy of the proposal and of your acceptance, and keep it for the whole relationship and the statutory periods afterwards.
How to commission a project
You tell us what you need by phone, on WhatsApp, with the “We’ll call you” form, with the quote request form, by email or in a meeting. You cannot contract or pay online through this website.
We send you a written proposal. Before the first payment, you receive in writing the scope, the total price including taxes, the payment terms and the timeline.
The proposal also states what we deliver, what we need from you, what is not included and any third-party costs you may have (domain, app store accounts, licences).
The proposal is valid for 30 days from when we send it. After that, we may update the price or timeline before we start.
Before accepting, you can ask us to correct any detail or error. The contract is concluded when you accept the proposal in writing (an email or a signature is enough) and make the first payment.
What “fixed price” means
Each project has its own written proposal. Your proposal shows each price excluding VAT and, next to it, the total including the VAT that applies to you. The proposal sets out the total price you pay, including taxes, for the scope it describes: no extra hours, surprises or charges that are not in writing.
The one-off payment and the monthly fee are those set out in the accepted proposal and are fixed before we start. The one-off payment is what you pay; the monthly fee can only change as explained at the end of this section, with 30 days’ notice and the option to cancel at no cost.
The price only changes if the scope changes: for example, an extra page, a new feature or an integration that was not planned. In that case, we send you the cost and the effect on the timeline, and we only go ahead if you accept it in writing.
Third-party costs (domain, developer accounts, payment fees, licences) are not part of our price and are explained below. Hosting is included in the monthly maintenance fee. The SEO monthly fee does not include hosting.
The monthly fee may change, but we always give you 30 days’ notice and you can cancel before the change applies, including during the minimum term and without paying the remaining fees.
Payments
For projects, you pay 50% on accepting the proposal and 50% on accepting the finished project (explained in “Delivery and acceptance”). We issue an invoice for each payment. If the total cannot be split into two equal parts, the first payment is rounded up to the nearest cent.
On long projects, the proposal may set out payment in more stages. If it says nothing, the 50%/50% split applies.
Payment is by bank transfer.
The monthly fee is paid in advance, at the start of each month, from the day you accept the finished project (when it goes live and you sign it off).
If a payment is more than 15 days late, we will let you know and may pause the work until we receive it. The timeline moves by the length of the delay.
If a monthly fee remains unpaid for more than 30 days, we may suspend that service after notifying you in writing.
If you contract as a business or self-employed person, late payments may incur the default interest provided for in Spanish Law 3/2004 on combating late payment in commercial transactions.
Third-party costs
Some services are not provided by us and are paid directly to their provider. We help you sign up for them and, whenever possible, they are in your name. The domain is in your name from the start.
- Your website’s domain.
- Hosting for your website, if you only contract SEO: its monthly fee does not include it, and your website can stay where it is now. For all other services, it is included in the monthly maintenance fee.
- Apple developer account (currently USD 99 a year; Apple shows you the price in euros when you sign up) and Google Play developer account (USD 25, one-off payment).
- Payment gateway fees in online shops, apps and SaaS platforms.
- Licences for third-party tools you want to connect or use.
- Servers and external services beyond a certain level of usage or data volume: we will tell you before they are needed.
If we sign up for something on your behalf
If you ask us to sign up for something for you, we invoice it at cost, with no mark-up, and give you the access details.
Third-party prices may change for reasons outside our control. If something you pay for through us goes up, we will let you know before renewing it.
Timelines for each service
Timelines start once we’ve received the first payment and the materials we need. If you hire us as a private individual, timelines start when your 14-day withdrawal period ends, or earlier if you ask us in writing to start straight away.
These are the estimated timelines for each service. All of them are contracted with a one-off payment and a mandatory monthly fee. The price and timeline of your project are set out in the proposal:
- Websites and online shops: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 1 week.
- Google SEO: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 1 week.
- Mobile apps: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 2 to 4 weeks.
- CRM systems and management dashboards: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 1 to 3 weeks.
- SaaS platforms: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 2 to 5 weeks.
- Custom software: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: depends on the project.
What makes a timeline move
The timeline is paused while we wait for something that depends on you: materials (texts, photos, logo, access details), answers or the approval of a deliverable. It resumes, with the same number of days remaining, once we receive it.
We normally reply to your messages within 2 working days. We ask you to review deliverables and answer questions within 5 working days.
If the project is stalled for more than 60 days due to a lack of response or materials, we treat it as paused. To resume it, we will propose a new timeline based on our availability, at no extra cost.
Third-party timelines do not depend on us: reviews by Apple and Google, domain propagation or the verification of a payment gateway.
If the delay is on our side, we will tell you as soon as we know and give you a new date.
If, for reasons attributable to us, we miss the final date in the proposal by more than 30 days, you can cancel without paying for the work still outstanding.
What we need from you
To keep to the timeline, we need you to:
- Send us on time the materials the proposal asks for (logo, texts, photos, products, data to import).
- Give us the access we need: domain, hosting, Google Business Profile, Apple and Google accounts or the systems to be connected.
- Appoint a contact person who can make decisions and approve deliverables.
- Guarantee that you have the right to use the texts, images, trade marks and data you give us, and that their use is lawful.
- Review the deliverables and tell us what to change within the review periods.
Changes included
Each project deliverable (for example, the design and the test version) includes two rounds of changes.
A round is one list with all the changes you want in that deliverable, sent in one go. Gathering your feedback into a single list helps us move faster.
Included changes are adjustments within the approved scope: texts, colours, the order of sections, small details of how things work.
Extra rounds, or anything that expands the scope (a new page or feature, redoing something already approved), are quoted separately, at a fixed price and only if you accept in writing.
Delivery and acceptance
When the project is finished, we give you access to a test version: at a test address, on your domain without announcing it or, for apps, as a test build.
You have 7 calendar days to try it and tell us about any error or anything that does not match the proposal. We fix it at no cost.
The project is deemed accepted when you confirm to us in writing that you accept it.
If you contract as a business or self-employed person, it is also deemed accepted when those 7 days pass without you reporting any errors, or if you start using it with your customers.
On acceptance, the second 50% is paid, we publish the project, hand over the source code and access details, and the monthly fee starts. With the maintenance fee, we host it.
Warranty
For the 3 months following acceptance, we fix free of charge any error in what we deliver: anything that does not work as the proposal says.
The warranty does not cover changes made by you or by third parties, failures of external services (hosting, payment gateways, APIs, app stores), third-party updates that change how things work, or new features.
Without prejudice to the legal guarantee if you are a consumer, bug fixes and updates are also covered by the monthly maintenance fee while it is in force. The SEO monthly fee does not include them.
If you are a consumer, this warranty is in addition to the legal guarantee granted to you by the Spanish General Law for the Defence of Consumers and Users (consolidated text, TRLGDCU), which it neither limits nor replaces.
Project ownership and source code
Once the total is paid, the project and its source code are yours: we hand over the code with the project. This includes the design, the code, the content created for you and the data.
We assign to you, on an exclusive basis, the exploitation rights over what we create for you, with no time or territorial limit, so that you can use, modify and exploit it as you wish.
Until full payment has been made, those rights remain ours.
Open-source libraries and third-party components keep their own licences. Generic tools that we already had and reuse across projects remain ours, and you receive a free, perpetual, non-exclusive licence to use them within your project.
We may show the project in our portfolio and on our social media, unless you tell us in writing that you do not want us to. We never show your customers’ data or confidential information.
Monthly fee: hosting and maintenance
The monthly fee is mandatory for all services and is contracted together with the project. For websites and online shops, mobile apps, CRM systems and management dashboards, SaaS platforms and custom software, it is the maintenance fee; for Google SEO, it covers each month’s SEO work (explained in the next section).
The maintenance fee includes hosting and servers, maintenance, security updates, backups, bug fixes and support. It also includes one design change and up to 10 small changes a month, which may add features of limited scope. A full redesign or a major extension is quoted separately.
The fee is mandatory because the project needs hosting, security updates, backups and incident handling every month, and with it we take care of all of that.
It starts on the day you accept the finished project (when it goes live and you sign it off) and is paid in advance, at the start of each month. Its amount is the one set out in the accepted proposal.
It has a minimum term of 12 months from that day. If you cancel earlier, you pay the remaining fees up to the full 12 months.
If you contract as a private individual, the minimum term does not limit the rights granted to you by consumer law, such as the right of withdrawal or the legal guarantee, nor does it oblige you to pay for a service that we do not provide as agreed.
After the 12 months, it renews month to month. You can cancel whenever you want by asking us in writing with 30 days’ notice; the cancellation takes effect at the end of the month already paid.
When you cancel, we give you your data and everything needed to migrate the project to another provider, and we stop hosting and maintaining it. The source code is already yours: we hand it over with the project.
Changes you do not use in one month do not carry over to the next.
We act as quickly as possible; the time needed to resolve an issue depends on the incident.
The included hosting covers normal use of the project. If usage or data volume grows beyond what was planned, we will tell you before it needs to be expanded. External tools you want to use are not included, unless the proposal says otherwise.
Search engine optimisation (SEO)
SEO is contracted with a one-off payment, which includes: a technical audit and error fixing, a review of your Google Business Profile, titles and descriptions for every page, structured data for Google and AI and a report on what was done and why. It also comes with a mandatory monthly fee, with the same minimum term of 12 months from the day you accept the finished project (when it goes live and you sign it off) and the same month-to-month renewal as the previous section. Both amounts are those set out in the accepted proposal.
The SEO monthly fee covers each month’s SEO work: tracking of your key searches, management of your Google Business Profile and reviews, ongoing technical improvements and a monthly report you can actually understand. It doesn’t include hosting for your website: it can stay where it is now.
We do not guarantee specific rankings on Google or in AI assistants: nobody controls their results. We do commit to specific work, in writing, and we explain what we have done and why.
To do the work, we need access to your website and your Google Business Profile. If you cancel, we stop the monthly work, hand control back to you and you can revoke our permissions.
Paid advertising on Google or social media is not included and is quoted separately.
Publishing apps on the App Store and Google Play
Publishing on the App Store and Google Play is an extra, with a single price for both stores: the one set out in the accepted proposal. It is not included in the price of the app: it is paid separately.
We publish it with your Apple and Google developer accounts, which you sign up for and pay for yourself. The price of those accounts is explained in “Third-party costs”.
If Apple or Google reject the app because of something in our work, we fix it at no cost until it is approved. Approval and review times depend on the stores.
If you want to cancel the project
You can cancel a project at any time by telling us in writing.
In that case, you pay for the work done up to that day, calculated on the fixed price and the stages completed. The first payment is not automatically forfeited: if you have paid more than the work done, we refund the difference; if you have paid less, we invoice the rest, never more than the total price.
Once paid, we hand over everything done up to that point, with its source code.
If you are a consumer and still within the withdrawal period, the section on the right of withdrawal below also applies.
If we cancel
We only cancel a project for serious reasons: non-payment for more than 30 days, a project stalled for more than 60 days due to a lack of response, or if you ask us to do something unlawful. Before doing so, we notify you in writing and give you 15 days to resolve it.
If we have to cancel for a reason on our side, we refund what you have paid for work we have not done and hand over what has been done, with its code.
Right of withdrawal (consumers)
If you are a consumer and contract at a distance (by email, phone or video call), you have 14 calendar days from the conclusion of the contract to withdraw from it without giving any reason.
We do not start work during those 14 days unless you expressly ask us to in writing. If you ask us to and then withdraw, you only pay the proportionate part of the service provided until you tell us.
If you withdraw before we start, we refund everything you have paid.
You would only lose the right of withdrawal if the service has been provided in full and you previously gave your express consent and acknowledged that you would lose it, as the law requires. The fact that the development is custom-made does not by itself remove this right.
We refund the money within 14 calendar days at most from when you tell us you are withdrawing, using the same payment method you used, unless we agree on another one at no cost to you.
To withdraw, simply send us a clear statement by email (hola@solvosoftwares.com) or by post (Calle Pisa, 17, 07011 Palma). You can use this template, although you do not have to:
- For the attention of Eric Herreros, Calle Pisa, 17, 07011 Palma, hola@solvosoftwares.com:
- I hereby give notice that I withdraw from the contract for [service], concluded on [date].
- Name and address of the consumer: [...]
- Date: [...]
- Signature (only if sent on paper).
Liability
We are responsible for ensuring that our work meets what was agreed in the proposal, and we carry it out with professional care.
We are not liable for failures of third-party services (hosting, payment gateways, app stores, external APIs), for how you use the project, for the content and data you give us, or for business or search ranking results.
If you contract as a business or self-employed person, our liability is limited to what you have paid for the project (or, for monthly services, to the fees for the last 12 months) and does not include loss of profit or indirect damage.
These limits do not apply in the event of wilful misconduct or gross negligence on our part, nor do they reduce the rights that the law grants to consumers.
We recommend keeping your own backups of your content and data, even when the project already includes automatic backups.
Confidentiality
What you tell us about your business is confidential: we do not share it with anyone and only use it for your project, during the relationship and for up to 3 years after it ends.
If you need one, we sign a non-disclosure agreement before you give us any sensitive information.
Personal data held by your business
When, to build or maintain your project, we access personal data for which you are the controller (for example, your customers in a CRM, a data import or the maintenance of an online shop), we act as a data processor under Article 28 GDPR.
Before accessing that data, we sign a data processing agreement with you: we only process it on your instructions, with security measures, with staff bound by confidentiality and with the providers listed in the agreement.
We help you respond to requests from individuals exercising their rights and notify you without delay of any security breach. At the end, we return or delete the data, as you choose.
The data you give us as a client (contact and billing details) is processed in accordance with our privacy policy.
Changes to these terms
We may update these terms. Each project is governed by the version in force on the day you accepted the proposal.
For the monthly fee, we give you 30 days’ notice of any change in price or terms, and you can cancel before it applies, including during the minimum term and without paying the remaining fees.
Governing law and complaints
These terms are governed by Spanish law.
If you have a complaint, write to us first: we will try to resolve it and normally reply within 15 days.
If you are a consumer, you can ask for an official complaint form (hoja de reclamación) and contact the consumer affairs services of your autonomous community. [PENDIENTE: confirm which complaint forms are required by the regional rules of the company’s registered address]
If you are a consumer, the courts of your place of residence have jurisdiction.
If you contract as a business or self-employed person, the parties submit to the courts of Palma.
How to contact us
For any questions about these terms, a proposal or a project in progress:
- Email: hola@solvosoftwares.com
- Phone: +34 676 88 15 74
- Post: Calle Pisa, 17, 07011 Palma
- The form on the contact page of this website